【Important】 Product Purchase Notices

Please carefully read the following terms before placing an order. This will help avoid unnecessary disputes later. Thank you for your understanding and cooperation!

1. Shipping Fees

Because our platform sells globally, orders to some remote areas and island addresses may be subject to additional shipping charges. The “free shipping” mark on this page is for reference only and does not guarantee free shipping for all countries/regions. If you are unsure whether your country/region is eligible for free shipping or would like to know the specific shipping fee, please contact our online customer service before placing an order. If you place an order without consulting our customer service in advance and the product is delayed due to shipping costs in remote areas, our customer service will contact you to pay the additional shipping fee.
 

We appreciate your understanding.

2. Product Appearance and Installation

To ensure product quality and technological advancement, the factory may make minor adjustments to the product’s appearance and design details (such as port placement and color depth) based on technical upgrades. These adjustments will not affect the product’s normal functionality or user experience. Please refer to the actual product you receive. We apologize for any delays in updating product descriptions in the store.

 (Note: If the product requires installation, we recommend that you review the included instructions or contact customer service for installation instructions upon receipt to ensure proper operation.)

3. Shipping Times

Orders to regular areas will be delivered within normal delivery times. Delivery times to remote areas or areas with special restrictions (such as some islands, war-torn areas, or epidemic control areas) may be extended. If you require specific delivery times, please contact customer service before placing an order to obtain an estimated delivery time based on your delivery address. Thank you for your patience.

4. Disclaimer

We would like to emphasize that if you fail to confirm shipping policies and delivery details with customer service before placing an order, we assume no responsibility for any subsequent delays, unsuccessful shipments, or product disputes.

5. Inquiries and Service

If you have any questions during your purchase (such as shipping costs, product specifications, or delivery progress), please feel free to contact our online customer service team and we will provide timely assistance. We wish you a happy shopping!

FAQs
1. Where is your factory located?
We are located in Guangdong, China. Since our establishment in 2014, our products have been sold to Southeast Asia (30%), South America (20%), Africa (10%), Northern Europe (10%), North America (8%), Southern Europe (6%), Eastern Europe (6%), Western Europe (5%), and the Middle East (5%).

2. What is your heat press warranty policy?
Free accessories
One-year warranty

3. What can you buy from us?
Sublimation machines, T-shirt heat presses, roller heat presses, large-format heat presses, and sublimation transfer machines.

4. Why should you buy from us instead of other suppliers?
We specialize in heat presses, sublimation heat presses, heat transfer machines, hot stamping machines, and other heat presses with over 18 years of experience.

5. What services do we provide? Accepted delivery terms: FOB, CFR, CIF, EXW, express delivery;
Accepted payment currencies: USD, EUR, AUD, HKD, GBP, RMB;
Accepted payment methods: T/T, MoneyGram, PayPal, Western Union, cash;